Terms of Order and Delivery
Delivery time:
All orders are processed quickly – your order will be shipped from our warehouse within 48 hours of being placed (on business days). Delivery usually takes 2-4 business days from dispatch. We ship from our own warehouse.
PLEASE NOTE!! Current delivery time is 4–10 days, depending on availability!
Shipping costs:
Shipping costs are automatically added to your order at checkout. Any promotions, such as free shipping on orders over a certain amount, will be clearly indicated at checkout.
Order confirmation:
You will receive an order confirmation by email as soon as you place your order. If you do not receive it, please check your spam folder or contact our customer service team.
If you have any questions about your order or delivery, please contact us by email: info@nektar.fi
Canceling an order:
If you decide to cancel your order before it has been shipped, we will not refund any shipping fee charged for the order.
Unclaimed parcel
Failing to collect a parcel is not the same as returning or canceling an order.
We will not refund orders that are not collected. A shipping fee will be charged for reshipping the parcel.
Please contact us if you have any problems collecting your parcel.
info@nektar.fi
Orders are delivered via Matkahuolto and Budbee.
Payment methods
We accept the following payment methods:
- All Finnish online banks
- Invoice (Walley, Klarna)
- Visa, MasterCard, and other major credit cards
Payment service provider
Paytrail Oyj (2122839-7) provides payment processing and payment services in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on your bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is licensed as a payment institution. In the event of a complaint, please contact the product supplier in the first instance.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamisesta