Terms of Use

Terms of Use – Nektar Online Store

1. General

Welcome to the Nektar online store (hereinafter referred to as the "online store"). These terms of use apply to the transactions between the online store and its customers and to the use of the website. By using the online store, you accept these terms of use and agree to comply with them.

2. Ordering

All orders are placed through the online store. The customer is responsible for the accuracy of their order information. When placing an order, the customer will be sent an order confirmation by email.

3. Prices and payment

All prices include value added tax (VAT) in accordance with Finnish law. We accept the most common payment cards, online banking payments and other payment methods announced in the online store. Payments are made securely via an SSL-protected connection.

4. Delivery

We deliver orders in Finland to selected delivery addresses and the delivery methods are indicated at checkout. The estimated delivery time is indicated on the product page and in the order confirmation. Nektar is not responsible for delays due to reasons beyond our control.

5. Right of exchange and return

The customer has a 14-day right of return under the Finnish Consumer Protection Act. The returned product must be unused, in its original packaging and fit for sale. For returns, please contact our customer service before sending the product.

Nektar also has a separate 60-day return policy.

6. Complaints

If the customer notices an error or defect in the product, the customer must contact our customer service immediately. We will primarily try to correct the situation by either replacing the product or providing a refund within the scope of the trade law.

7. Customer information and privacy

We process our customers' personal data in accordance with the EU General Data Protection Regulation (GDPR). The principles of data collection and use are described in more detail in our privacy policy.

8. Intellectual property rights

All images, texts, logos and other content displayed in the online store are the property of Nektar or its partners. Copying or other use of the content without permission is prohibited.

9. Limitation of liability

Nektar is not liable for indirect or consequential damages caused by the use of the online store, delays or availability of services.

10. Applicable law and dispute resolution

These terms of use are governed by Finnish law. Any disputes will primarily be resolved through negotiation. If no agreement is reached, disputes will be handled in the general courts of Finland.