Order and delivery terms

Delivery time:
All orders are processed quickly – your order will be shipped from our warehouse within 48 hours of placing your order (weekdays). Delivery time is usually 2-4 business days from the date of order shipment. We ship from our own warehouse.

Shipping costs:
Shipping costs are automatically added to your order at checkout. Any promotions, such as free shipping on orders over a certain purchase amount, are clearly stated at checkout.

Order confirmation:
You will receive a confirmation email of your order immediately after placing your order. If you do not receive a confirmation email, please check your spam folder or contact our customer service.

If you have any questions about your order or delivery, please contact us by email: info@nektar.fi

Unclaimed package

Non-redeeming is not the same as a refund or cancellation.
We will not refund any undelivered orders. We will charge a delivery fee for re-delivery of the package.
Please contact us if you have any problems picking up your package.
info@nektar.fi

Orders are delivered via Matkahuolto and Budbee.

Payment methods

We accept the following payment methods:

• All Finnish online banks
  
• Invoice (Walley, Klarna)
• Visa, MasterCard and other major credit cards

Payment service provider

Paytrail Oyj (2122839-7) operates as a payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.

Paytrail Corporation, business ID: 2122839-7
Innova 2
Lutako Square 7
40100 Jyvaskyla
paytrail.com/kuluttaja/tietoa-maksamistaan