Order & delivery & payments
Terms of Order and Delivery
Delivery Time:
All orders are processed quickly – your order will be shipped from our warehouse within 48 hours of placing the order (on weekdays). Delivery time is usually 2-4 business days from the date of dispatch. We ship from our own warehouse.
NOTE!! Currently, delivery is 4-10 days depending on availability!
Shipping Costs:
Shipping costs are automatically added to your order at checkout. Any campaigns, such as free shipping for orders exceeding a certain purchase amount, will be clearly indicated at checkout.
Order Confirmation:
You will receive an order confirmation email immediately after placing your order. If you do not receive a confirmation, please check your spam folder or contact our customer service.
If you have any questions about your order or delivery, please contact us by email: info@nektar.fi
Unclaimed Package
Failure to claim a package is not the same as a return or cancellation.
We will not refund unclaimed orders. For redelivery of a package, we will charge a delivery fee.
Please contact us if you have problems picking up your package.
info@nektar.fi
Orders are delivered via Matkahuolto and Budbee.
Payment Methods
We accept the following payment methods:
- All Finnish online banks
- Invoice (Walley, Klarna)
- Visa, MasterCard, and other major credit cards
Payment service provider
Paytrail Oyj (2122839-7) acts as the implementer of the payment intermediation service and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the recipient of the payment on your bank statement or credit card bill and will forward the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier first.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamisesta
